AI phone agent for fleet operations
Your fleet runs on phone calls. We pick up every one.
Driver check-ins, dispatch intake, maintenance scheduling, load status. All day, every day, the phone decides whether your operation moves or stalls. FleetAgent AI answers those calls, captures the details in a consistent format, routes what is urgent, and logs everything. No hold music, no missed check-ins, no dispatcher stuck repeating the same ETA.
- CALL 01DRIVER CHECK-INUNIT / LOCATION / STATUS[LOGGED]
- CALL 02DISPATCH INTAKENEW LOAD REQUEST[CAPTURED]
- CALL 03MAINTENANCEBRAKE ISSUE REPORTED[BOOKED]
- CALL 04LOAD STATUSBROKER ETA REQUEST[ANSWERED]
- CALL 05DRIVER CHECK-INDELAY REPORTED[ROUTED]
Illustrative call types. Callers are informed they are speaking with an AI assistant.
Section 01
What it handles
Driver check-ins
Drivers call in the way they always have. The agent takes location, status, and any issues, and logs every check-in in one consistent format instead of scattered notes and half-heard radio traffic.
Dispatch intake
New load and service requests get captured with the details dispatch actually needs: who is calling, what moves, where, when, and any special requirements. No more callbacks to fill in the blanks.
Maintenance scheduling
A driver reports a slipping clutch or a check-engine light. The issue gets logged against the unit and a service window gets booked according to your rules, so small problems stop turning into roadside ones.
Load status calls
Brokers and customers calling for status get a straight answer from the information you make available, without pulling dispatch off the radio to repeat the same update for the tenth time today.
Section 02
How it works
- STEP 1
Answer
Every call gets picked up. First ring, last ring of the day, or three in the morning. Callers are told up front they are speaking with an AI assistant.
- STEP 2
Identify
The agent works out who is on the line: driver, broker, customer, or vendor. Each caller type gets handled with its own script and its own set of required details.
- STEP 3
Capture
Structured details, not a voicemail. Unit numbers, locations, load references, issue descriptions, callback numbers. The same fields, every call, every time.
- STEP 4
Route or book
Urgent items go straight to your on-call contact per your escalation rules. Maintenance gets a service window. Loads get handed to dispatch. Everything ends up where you said it should.
- STEP 5
Log
Every call gets a written summary: who called, why, what was captured, and what happened next. You get a record you can search instead of a memory you have to trust.
Section 03
Who it is for
You run the board, not the switchboard
Your dispatchers should be solving problems, not transcribing them. FleetAgent AI takes the routine call volume so your people handle exceptions, not repetition.
Grow trucks before you grow office headcount
When you go from a few trucks to a real fleet, the phone becomes a second full-time job. Cover it with an agent instead of hiring for a desk you did not plan for.
Answer like a big operation without staffing like one
Brokers and customers judge you by how the phone gets answered. Consistent intake, consistent status answers, and a log of every conversation, whatever the hour.
Section 04
Straight answers
Do callers know they are talking to an AI?
Yes. Callers are informed at the start of the call that they are speaking with an AI assistant. That is our standard configuration and we do not hide it. Drivers, brokers, and customers respond fine to a system that is upfront and actually gets their issue handled.
What happens with an urgent breakdown?
Urgent calls do not sit in a queue. When a call matches your escalation criteria, a breakdown, an accident, a safety issue, the agent routes it straight to your on-call contact according to the escalation rules you define during setup. You decide what counts as urgent and who gets woken up.
Does this replace my TMS or dispatch software?
No. FleetAgent AI is the phone layer, not the system of record. It captures structured details from calls and hands them off to your team and your existing workflow. Your dispatch process and your software stay exactly where they are; they just stop depending on someone being free to pick up.
Can drivers call at 3am?
Yes. That is the point. Freight does not keep office hours and neither do your drivers. The agent answers after hours, on weekends, and on holidays, with the same intake process and the same escalation rules as midday on a Tuesday.
Are calls recorded?
Calls can be recorded and transcribed so you get accurate summaries and a reviewable record. Where recording is enabled, callers are notified. Recording and retention are configured to fit your requirements and applicable law. See our Privacy Policy for details.
How long does setup take?
Setup is a scoping conversation, not a software project. We map your call types, required fields, escalation contacts, and booking rules with you, then configure the agent to match. You review test calls before anything goes live on your line.
Section 05
Pricing
Scoped per fleet
A three-truck operation and a regional carrier do not have the same phone problem, so we do not pretend one price fits both. Pricing depends on your call volume, the call types you want covered, and how your escalation and booking rules work.
You get a fixed quote after one scoping call. No usage surprises, no per-seat games.
- Call types and scripts configured to your operation
- Your escalation rules and on-call contacts
- Call summaries and logs for every conversation
- After-hours, weekend, and holiday coverage
Stop letting the phone run your day
Thirty minutes. We will walk through your call volume, your escalation rules, and exactly what the agent would handle on your line. If it is not a fit, you will know by the end of the call.